Arbor Properties, Inc. (referred to herein collectively with its affiliated entities as “Arbor”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how Arbor collects, uses, discloses, and safeguards your information when you visit Arbor’s website, https://www.arborproperties.com/, or the websites of our affiliated entities, and interact with our services, including when you inquire about or apply for apartment residences, schedule tours, or submit maintenance requests.
This Privacy Policy applies to visitors, applicants, and residents globally, including users from the United States, European Union, Canada, and other regions with data privacy laws.
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1. INFORMATION WE COLLECT. Arbor collects the following types of information:
a. Personal Information
* Name, email address, phone number
* Mailing address or current residence
* Employment and income information
* Date of birth or government-issued ID (if applying for residency)
* Emergency contact details
* Payment information (e.g., for rent or application fees)
b. Usage Data
* IP address
* Browser type and version
* Pages visited and time spent on the website
* Device identifiers
c. Location Data
* Geolocation information (with user consent)
2. HOW WE USE YOUR INFORMATION. Arbor may use the collected information to:
* Process rental applications or schedule property tours
* Provide property management services
* Send transactional or promotional communications
* Respond to maintenance requests or service inquiries
* Improve our website functionality and performance
* Comply with legal obligations and enforce our agreements
3. SHARING YOUR INFORMATION. Arbor may share your information with:
* Property owners, managers, and affiliated partners
* Background check and credit reporting agencies (with your consent)
* Service providers (e.g., IT, maintenance, payment processors)
* Law enforcement or government authorities when required by law
Arbor does not sell your personal information. 4. INTERNATIONAL DATA TRANSFERS.If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the U.S. or other countries. Arbor takes appropriate safeguards to protect your data in accordance with applicable data protection laws (e.g., GDPR, PIPEDA).
5. Your Rights. Depending on your location, you may have the right to:
* Access or request a copy of your personal data
* Request correction or deletion of your data
* Object to or restrict data processing
* Withdraw consent (where applicable)
* File a complaint with your local data protection authority
To exercise these rights, please contact the property that you applied to.
6. DATA RETENTION. Arbor may retain your personal information only as long as necessary for the purposes stated in this Policy or as required by law.
7. SECURITY. Arbor implements reasonable security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.
8. CHILDREN’S PRIVACY. Arbor’s services are not intended for children under the age of 16. Arbor does not knowingly collect data from children.
9. EFFECTIVE DATE OF THE PRIVACY POLICY; CHANGES. This Privacy Policy is effective November 11, 2025. Arbor keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on November 11, 2025.
10. CONTACT US. If you have any questions or concerns about this Privacy Policy, please contact the property to which you are applying.
11. STATE LAW. You may have privacy rights under applicable state law in addition to those outlined in this Privacy Policy.
12. CONFIDENTIALITY; EXCEPTIONS. Arbor will not knowingly reveal any personal information that is provided by our customers through our website to any third parties except as provided in this Privacy Policy, when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when Arbor believes that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. All information provided by customers is kept strictly confidential and secure to prevent unauthorized use of personal information.
Arbor reserves the right to transfer any information it has about you in the event Arbor sells or transfer all or a portion of our business or assets. Should a sale or transfer occur, Arbor will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Policy.
13. A WARNING ABOUT E-MAIL THAT WE SEND; A WARNING ABOUT “PHISHING”. Arbor may send you e-mails from time to time to provide you with useful information regarding our products and services. However, Arbor does not and will not at any time request any personal information via e-mail, nor will Arbor include a link to the account login page in the e-mail. If you receive an e-mail requesting your user ID, your password, your social security number, or your credit card and/or bank information, PLEASE DO NOT RESPOND BY PROVIDING THE INFORMATION REQUESTED. If you receive an e-mail requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called “phishing.” Likewise, if you receive an e-mail urging you to log in to your account and providing you with a link to the login page, it is also likely that you have received a “phishing” e-mail. In either case, you should bring the e-mail to our attention by forwarding the e-mail to the property to which you are applying.
If Arbor sends you an e-mail requesting that you log in to your account, Arbor strongly recommends that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.
For more information about “phishing,” you should visit the Consumer Financial Protection Bureau’s website at www.consumerfinance.gov.
14. THIRD-PARTY LINKS. Arbor’s website may contain links to third-party websites that are not subject to our Privacy Policy. If you visit these websites, Arbor encourages you to read their privacy policies before providing them with any personal information.
